Frequently Asked Questions
Everything you need to know about your DEMI+CO experience.
What materials do you use in your jewelry collections?
At DEMI+CO, we prioritize quality and longevity. Our collections feature high-grade stainless steel, 18k gold plating, sterling silver, and therapeutic copper. Each piece is crafted to be hypoallergenic and durable for daily wear.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK. International orders can take between 7-14 business days depending on the destination and customs processing.
What is your returns and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless they are faulty.
How should I care for my DEMI+CO jewelry?
To maintain the shine of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in a cool, dry place, preferably in the DEMI+CO pouch or box provided with your purchase.
Do you offer international shipping?
Yes, we ship our fashion and wellness collections worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout options via PayPal, Apple Pay, and Google Pay.